Support and contact
We are a small team. We read every email.
Email us
We aim to reply within a few working days, but we are small and cannot promise a set time. We cannot give medical advice by email. For anything about your health, contact your doctor or pharmacist. In an emergency call 999 in the UK or your local emergency number.
What to include
- Your phone model and whether it is iPhone or Android, and the app version if you can see it.
- What you did, what you expected and what happened. A screenshot helps, but please remove anything private.
- Do not email passwords or lab results. We will never ask for your password.
Delete your account
You can do it yourself in the app, or ask us. See Delete your account.
Report an error
If you think something in the app, the library or a letter is wrong, email us and say which one, and where you saw it. In AL, tap Report this reply under the answer. If you think a letter needs correcting, say so and we will look at it. Corrections are shown at the top of the issue.
Your data
To ask for a copy of your data or to use any of your privacy rights, email us. See the Privacy Policy.